1. 30-day money-back guarantee
If you receive no qualified matches within 30 days of your first paid subscription, we will refund that first payment in full.
2. What counts as a qualified match
A match that passes our hard requirements: compatible equipment, an active vetted carrier (USDOT and MC authority active), and at least one overlapping region or lane.
3. How to request a refund
Email support@carriercopilot.com from your account email within 30 days of your first charge. Refunds are returned to the original payment method, usually within 5–10 business days.
4. Cancelling
You can cancel any time. Your plan stays active until the end of the current billing period and will not renew. Partial months are not refunded outside the guarantee.
5. Exclusions
- Renewal payments after the first 30 days.
- Accounts closed for breaking our Terms of Service.
- Carriers that fail vetting due to inaccurate information they provided.
6. Inactive carriers
Dispatchers are never charged a match for a carrier that becomes inactive on FMCSA — those carriers are hidden and the match does not count toward your quota.