Privacy Policy

• Account: name, email, company, role.
• Carrier data: USDOT/MC numbers, equipment, lanes, questionnaire answers, and documents (insurance certificate, MC letter, W-9).
• Dispatcher data: experience, lanes, tools, references, guidance rate.
• Activity: matches, intros, messages, reviews, feedback.
• Billing: handled by our payment processor; we do not store card numbers.

We retrieve public records from the FMCSA (authority status, fleet size, cargo types) to verify carriers and re-check them over time.

• Vetting carriers and keeping inactive ones hidden.
• Ranking matches and improving recommendations from outcomes and feedback.
• Generating AI match summaries and outreach drafts.
• Support, security, fraud prevention and billing.

Directory visitors see limited, masked profiles. Paying users see match details. Phone, email and documents are shared only after both sides accept a connection.

We share data with service providers that run the platform (hosting, AI processing, email, payments) under confidentiality obligations. We do not sell personal information.

Data is encrypted in transit, documents are stored privately, and access is enforced per user at the database level.

We keep data while your account is active and delete or anonymize it within 90 days of closure, except where law requires us to keep records.

You can view and edit your profile at any time, and request a copy or deletion of your data by emailing support@carriercopilot.com. California and other state residents may have additional rights, which we honor.

We use essential cookies and local storage to keep you signed in. We do not use advertising trackers.

We'll notify you of material changes to this policy by email or in the app.